Refund policy

Return & Refund Policy

1. General Policy

This Return & Refund Policy applies to all purchases made through our website.
Our policy lasts 30 days from the date of delivery. If more than 30 days have passed, we cannot offer a refund under any circumstance.

2. No Physical Returns Accepted

Due to our distributed fulfillment system and to ensure efficient customer service, we do not accept physical returns of products.
Customers are not required to ship items back to us, to any warehouse, or to any manufacturer.

3. Eligibility for Refund

A refund may be issued in the following situations:

  • The item arrived damaged or defective.

  • The item received is incorrect compared to the order.

  • The item was not delivered, lost in transit, or shows no tracking update for an extended period.

  • The product presents a manufacturing defect.

To process a refund claim, the customer must provide:

  • Order number.

  • Description of the issue.

  • Photo or video evidence, when applicable.

4. Non-Refundable Situations

Refunds will not be issued when:

  • The customer changes their mind after the order has been fulfilled.

  • The customer provides the wrong shipping address.

  • The issue is caused by misuse, improper handling, or damage after delivery.

5. Refund Process

Once a claim is reviewed and approved, the refund will be processed to the original method of payment within an estimated 5–10 business days, depending on the financial institution.

Customers will receive an email notification confirming:

  1. Receipt of the claim.

  2. Approval or denial of the refund.

  3. Confirmation once the refund has been issued.

6. Late or Missing Refunds

If a refund has been approved but has not been received:

  1. Check the bank account again.

  2. Contact the credit card issuer (some banks take additional time before posting a refund).

  3. Contact the bank for further assistance.

If the issue persists, customers may reach us at info@zenvbolt.com.

7. Sale Items

Sale items and promotional products are eligible for refunds only if they are defective, damaged, or not delivered.
No refunds will be granted for buyer’s remorse.

8. Exchanges

Because physical returns are not accepted, exchanges are not offered.
If an item is defective or damaged, a replacement may be issued free of charge without requiring the customer to return the original item.

9. Gifts

If an item was marked as a gift at checkout and was shipped directly to the recipient, the recipient may receive store credit for the value of the product if eligible for a refund.

10. Do Not Ship Items Back

Customers must not return products to any address listed on shipping labels or manufacturer packaging.
Any unauthorized return will not be accepted, and we will not be responsible for lost or unprocessed items.

Contact

For any questions regarding this policy, please contact us at:
info@zenvbolt.com