Shipping policy

ZENVBOLT Shipping Policy

At ZENVBOLT, we work with multiple international fulfillment centers to offer high-quality products at accessible prices. Below you will find our shipping policy, delivery estimates, and important conditions.

1. Order Processing Time

Once your order is placed:

  • Processing time is 1 to 5 business days.

  • During this time, we verify payment, prepare the item, and hand it over to the shipping carrier.

  • Once your order has shipped, you will receive a confirmation email containing your tracking number (when available).

2. Shipping Time

Estimated delivery time varies between:

🚚 11 to 25 working days

Delivery may vary depending on demand, customs clearance, carrier delays, and the customer’s location.

Working days = weekends and holidays not included.

3. Shipping Methods

We use several international logistics partners, including:

  • ePacket

  • YunExpress

  • USPS (after arriving in the U.S.)

  • DHL eCommerce

  • Cainiao and similar carriers

The system automatically selects the fastest method available based on your destination.

4. Countries We Ship To

We currently ship to:

  • United States

  • Mexico

  • Canada

  • Spain

  • Selected countries in Latin America (depending on the product)

If your country does not appear at checkout, the product cannot be shipped to your location due to logistical restrictions.

5. Delays Outside Our Control

Shipping times may vary due to factors such as:

  • National holidays

  • High-volume seasons (Black Friday, Christmas, etc.)

  • Customs inspections

  • Weather conditions

  • Carrier network congestion

While these delays are outside our control, we will always assist you in tracking your order.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.
If the package cannot be delivered due to:

  • Incorrect address

  • Incomplete address

  • Change of residence

The customer may need to cover reshipping costs or request a refund according to our Refund Policy.

7. Order Not Received

If your order has not arrived after the maximum estimated timeframe:

  1. Check your tracking information.

  2. Contact your local post office.

  3. Email us at info@zenvbolt.com.

If the package is confirmed lost in transit, we will gladly send a replacement or issue a refund.

8. Customs, Duties, and Taxes

Some countries may charge customs fees upon arrival.
These charges are not included in product prices and are the customer’s responsibility.

9. Split Shipments

In some cases, items in your order may ship separately to ensure faster delivery.
If this occurs, you will receive multiple tracking numbers.

10. Contact Us

If you have any questions about your shipment or need assistance, please contact us at:
📧 info@zenvbolt.com